Online Technical Support Database!

NEW!  Online Technical Support Database!

We have just released to the public our Technical Support Forum, or “PCS” – “Problem, Cause, Solution.”  This forum is a wealth of information for how to fix common errors or accomplish a particular goal in our software programs.  This is available 24/7 on our website and can be viewed by anyone with an internet connection. 

Ok, but how do I find it and use it?  First, go to www.photolynx.com.  Next, hover your mouse over the “SUPPORT” menu towards the right.  This should activate a drop-down menu of possible choices.  Click the second option from the top “Technical Support Forum “PCS”.”

 

A new window will open and display the forum.  If you scroll down, you will see that each of our software modules has their own category, as well as spec requirements for that module. 

There are two ways to find the information you are looking for.  First, you can click on the icon for the software you want to access and scroll through the list of threads (subjects) and then select the one you want to view.  Or, on the right, just down from the top, is a search area.  You can click the word “Search” and it will give you an empty field where you can type your search criteria.  Type a keyword here and click Search.  The forum will show you all the entries with that keyword in it.  Adding quotes around two words will tell it to look for that specific string of words.

 

If you don’t find what you are looking for in the P.C.S or would like us to walk you through any thing give us a call at 760-765-1199.

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